Are You New to Heating Oil?

Are you a new user of heating oil to heat your home? If so, you're in the right place! We have answered some of the most frequently asked questions about heating oil here. At Rix Petroleum, we understand how daunting and confusing it can be when first entering the world of home heating oil. That's why we've put together this page, to give you the low-down on how everything works and comes together. Don't worry if you can't find the information you're looking for, simply contact your local depot and one of our friendly experts will be more than happy to help.

Introduction to Heating Oil

In the UK, approximately four million homes are not connected to the national gas grid, known as “off-grid”, relying on alternative energy to heat the properties instead. Heating Oil is the most common alternative energy available on the market today.

A home running on heating oil may look very similar to one on the mains. However, there are a few key differences: the boiler (or Aga Cooker) will be oil-fired, there’ll be an outside heating oil storage tank, and the fuel will be delivered to the property by road.

The Basics of Heating Oil

Heating Oil, also known as “kerosene”, “kero”, “28-second burning oil” and “domestic oil” is used to fuel the boiler that heats the home. It’s drawn from a tank unique to that property instead of pulling from a shared network like homes on the national gas grid. If you’ve just moved into a new house running on heating oil, you’ll notice that you will have an oil storage tank, usually located somewhere outside the property.

In order to heat your home, that heating oil storage tank must contain a sufficient amount of heating oil in order to work. If it runs empty, no heating! And that’s where we come in, delivering fuel direct to your tank via one of our fuel delivery tankers. Unlike when connected to the mains, you can’t simply tap into what seems like an endless supply of fuel as and when you want to heat your home. You have to think ahead, ensuring your tank is topped up regularly so you have access to heating when you want it. Think of filling your heating oil storage tank like filling your car’s fuel tank. The difference is, we fill your tank at your home.

A heating system running on heating oil

How does a typical heating oil system work?

Time to get a little technical! Most domestic heating systems work by pumping fuel from a heating oil storage tank through to an oil boiler. The fuel enters the boiler’s combustion chamber as a finely atomized spray which, when ignited by an electrode, generates a highly efficient flame. Hot exhaust gases then pass through a heat exchanger transferring energy to the water circulating through it. The heated water is then distributed throughout the home via radiators, which subsequently warm the rooms.

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Heating oil deliver to rural properties

Which type of heating oil should you use?

Domestic oil systems in the UK run on Heating Oil (kerosene). It doesn’t matter whether your system uses an oil-fired boiler or cooker to heat the home, standard kerosene will work just fine. We supply quality kerosene in three forms: standard, premium (K+ Premium Heating Oil), and cooker (Aga Cooker Fuel – only suitable for Aga or range style oil-fired cookers). K+ Premium Heating Oil is a cleaner fuel made up of active ingredients, known as “additives”, which help to keep your system free from carbon residue, potentially increasing the lifespan of your system. Aga Cooker Fuel works in the same way but is specially developed for oil-fired cookers.

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Heating oil customers order online

How to order heating oil

Generally, most customers will top up around three to four times a year depending on factors such as property size, how cold it has been, and how many occupants live in the property. Customers can order their fuel from Rix Petroleum safely and securely online or over the phone by calling one of our local depots. To buy on online, simply select the heating oil type you want to buy (standard, premium or cooker) and the required quantity followed by your preferred delivery method (standard, express, or emergency). From there, all you have to do is follow the simple steps, filling in your address details and payment information. Paying for your fuel on our website is secured through SagePay. Once complete, you’ll receive an email to confirm the order with an estimated time of delivery.

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Heating oil customer order online with Rix Petroleum

How much heating oil do I need to order?

The minimum order quantity is 500 litres, and can be purchased in increments of 100 i.e. 600ltrs, 700ltrs, 800ltrs etc. Typically, the more heating oil your order, the lower the price per litre. For those who would like a purchase plan similar to gas mains customers, we have the Rix Monthly Payment Plan, available to homeowners that wish to spread the cost across the year, which can make managing fuel payments easier. We also have another service called Rix Oil Alert, whereby your oil levels are managed at head office, so the fuel is ordered for you automatically when tank levels are low.

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Domestic heating oil storage tank

Before you order your heating oil

You’ll first need to check your tank levels so you can order an appropriate amount of fuel, you can do this by either checking the contents gauge on the tank or by using a dipstick. It’s important that the quantity of fuel ordered fits in your tank, so make sure to check the tanks maximum capacity. Don’t worry if you order too much. In such events, any un-dispensed fuel will be returned to us and credited to your account. Please be aware, we don’t automatically refund the difference as we don’t hold customer card payment details, all refunds are processed on direct request from the customer.

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Heating oil tanker making a delivery

Delivering the heating oil to you

One of our friendly drivers will arrive at your property in one of our iconic blue, red and white Rix tankers. You don’t have to be at home in order for us to fill your tank, so long as the tank is accessible and unlocked. Once the delivery has finished we will leave you with a ticket receipt confirming the actual quantity delivered to the tank. When placing your order, make sure to let us know if you have any special instructions so we can deliver as efficiently as possible. For example, you might keep your tank locked or could perhaps be confused with a neighbour's. We will do our best to get your fuel to you on or before the delivery date stated when you made the purchase, however during busy periods there may be delays. We will always communicate with you should there be any issues.

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Choose Rix as Your Trusted Domestic Fuel Supplier

For the third year running, Rix Petroleum are proud to have received the title of 'Gold Trusted Service Supplier' from Feefo. At Rix, we believe in transparency, which is why we proudly display our independent customer reviews from Feefo on our website. Read more of our reviews to see the excellent customer service we provide our customers with all year round.