Are you new to using Heating Oil to heating your home? 

If so, you may find some useful answers to some of the most common questions we get asked below. 

With more than 80 years experience supplying Heating Oil, Rix can offer expert knowledge and advice about heating oil and your heating system.

Which heating oil do I need?

Some domestic boilers use gas oil. However the vast majority of oil-fired boilers and cookers are fuelled by kerosene, which is also known as home heating oil, heating oil and burning oil. If you are unsure which type of oil your heating system or range uses, your local depot will be happy to help.

Where’s my nearest Rix depot?

To find your heating oil nearest depot, please enter your postcode in the box at the bottom of this page. We will then provide you with the relevant contact details. 

Do I need to know anything before ordering?

It would be helpful if you know the capacity of your heating oil tank. You can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank. Otherwise, simply call us and one of our helpful depot staff will be happy to work out the details for you.

You should make sure that a qualified engineer has recently serviced your boiler and tank. If any maintenance is required, we can arrange for one of our engineers to visit before ordering your oil.

Make your first order the last one you need to remember by using our Oil Alert Service. Let Rix take the hassle out of managing your heating oil with the automatic tank monitoring system from Rix. 

Does the quantity of Heating Oil I order influence the price?

Larger quantities are cheaper to purchase per litre. Ordering 500 litres of heating oil at a time puts the cost up for you and for us. Rix can offer you the option to order a larger quantity and, if you are on our flexible, monthly payment scheme, you can spread the cost of the fuel you will use over the year.

How can do I pay you for my oil delivery?

We offer a range of payment methods to suit you:

When you are an established customer you can simply open up a monthly payment scheme and pay by direct debit. Alternatively you can pay online by Switch, Visa or Mastercard or over the phone by Switch, Visa or Mastercard.


K+ Fuel - For a Better Burning Boiler (heating oil)

K+ is a new fuel that improves boiler performance and efficiency. As a result of rigorous research, development and extensive field-testing, this new fuel will lower your energy costs by maintaining boiler efficiency. This can lead to savings of up to 10% per annum in a medium-sized household.

What does it do?

When heating oil burns it can leave carbon residue on your boiler that affects performance. Sludge build-up in your tank too, leading to problems with the fuel injectors. K+ combines a number of active ingredients to tackle these problems and give your boiler a better burn.

What are the benefits of using K+?

  • Optimised boiler performance
  • Lowers operating costs
  • Reduced sludge formation in your tank
  • Reduced fuel degradation
  • Protects and promotes a clean fuel system
  • Inhibits system corrosion and reduces fuel related service problems
  • Kinder to the environment

And don’t worry! You can mix K+ with any existing heating oil (kerosene) in your tank, as they are completely compatible. However, depending upon how much regular heating oil is already in your tank, the full benefit may not be achieved until the second fill-up.

How can I order Heating Oil, K+ or Aga fuel?

You can place your order quickly and securely on our website, or if you'd prefer to speak to someone you can call your local depot.