Welcome to our

Complaints Procedure

Rix Petroleum Customer Complaints Procedure

We're sorry you're not happy with the service you have received from us. We want to understand what you feel we have done wrong, and how we can help put it right. Rix Petroleum's customer complaints procedure is outlined below.

Making a Complaint

  • Have we done something wrong?

  • Do you feel we have't delivered when we said we would?

  • Have we not met your expectations?
  • Do you have a serious complaint about Rix?

If any of the above apply to you, then you have come to the right place for advice about how to make a complaint to Rix Petroleum.

Please view our customer complaints procedure document below, where you will be able to find out how to make a complaint and how your complaint will be dealt with.

To make a formal complaint about

the service you have received

please complete the form below


Alternative Dispute Resolution

If, for any reason, you are unhappy with our response to your complaint, you can refer your complaint to UtilitiesADR, a division of Consumer Dispute Resolution Limited, who is authorised by the Government under the Alternative Dispute Resolution service for consumer disputes (competent authorities and information) regulations 2015, to provide an independent review of complaints and dispute resolution services.


You will need to refer your complaint to UtilitiesADR within 12 months after our final response. 



UtilitiesADR can be contacted as follows:


12-14 Walker Avenue
Stratford Office Village
Wolverton Mill
Milton Keynes
MK12 5TW


T: 0203 598 7390
E: enquiries@cdrl.org.uk
W: www.cdrl.org.uk or www.utilitiesadr.co.uk

Thank you,

The Rix Petroleum Customer Service Team