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New to Heating Oil

With more than 80 years’ experience supplying heating to homes and business, Rix Petroleum can offer expert knowledge and advice about heating oil and home oil heating systems.

Below are some very common questions we receive about heating oil for homes which should help customers, especially those new to heating oil.

If you don't find what you're looking for simply contact your local depot via the Contact Us page on our website.


Which heating oil do I need?

Some domestic boilers use gas oil. However, the vast majority of oil-fired boilers and cookers are fuelled by kerosene, which is also known as home heating oil, boiler juice, heating oil and 28 second burning oil. If you are unsure which type of oil your heating system or range uses, your local Rix depot will be happy to help.


I need a new oil boiler, can you help?

For customers living in Yorkshire, Lincolnshire and the east coast of Scotland we offer oil-boiler installation services through our trusted partner, Grant UK.

Grant UK has been designing and manufacturing high quality oil-fired boilers for nearly four decades now, offering an extensive range of reliable and efficient systems at competitive prices.

We can work with you and Grant UK to help you find the perfect heating system for your home, simply get in touch with our Heating Services team and they will happily help.

Customers residing outside Yorkshire, Lincolnshire and the east coast of Scotland please don't hestitate to get in touch regardless, we can point you in the right direction.


Do you supply and install new fuel tanks?

We stock a variety of heating oil and fuel storage tanks, all available in a range of different shapes, colours and capacities to suit the individual requirements of the customer.

Don’t worry if you don’t know which tank you need as our Heating Services experts will be able to guide you here.

To view our range of tanks click here.


What is premium kerosene / heating oil?

Premium kerosene, also known as K+ Premium Heating Oil, is a cleaner heating oil fuel provided by Rix Petroleum that is better for the environment and helps to keep your oil boiler clean and free from sludge. Although premium heating oil is more expensive per litre compared to standard kerosene, it will likely save you money in the long run because the fuel burns more efficiently and reduces the risk of future system corrosion. For more information about K+ Premium Heating Oil please click here.


Is it important to service and maintain my oil-fired heating system?

Yes! We recommend that you have your oil boiler and tank serviced once a year to make sure your system is running to its full potential. Getting an annual service is the most cost effective way of maintaining your heating system as it keeps it running efficiently thus saving you money on fuel usage and helps avoid the expense of a complete system breakdown.

We currently offer oil-fired boiler and tank servicing throughout Lincolnshire, Yorkshire and the East Coast of Scotland. To book a service or for more information please click here.


Where’s my nearest Rix Petroleum depot?

To find your nearest Rix Petroleum heating oil depot please enter your postcode in the box at the bottom of this page, we will then provide you with the relevant contact details. Alternatively, if you want to get an instant heating oil quote you can do so by simply clicking here.


Do I need to know anything before ordering oil?

It would be helpful if you know the capacity of your heating oil tank, you can work this out by taking the measurements of a metal tank or by locating the model number on a plastic tank. Otherwise, simply contact us and one of our helpful depot staff will be happy to work out the details for you.

Also, you should make sure that an OFTEC qualified engineer has recently serviced your oil boiler and tank. If any maintenance is required, we can arrange for one of our engineers to visit before ordering your oil. Click here for more information.


Does the time of year I order Heating Oil influence the price I pay?

Yes, the time of year can influence the price of heating oil. Typically, heating oil prices are at their lowest during the summer months when demand is usually at its lowest. Cold weather in the middle of the winter can have a huge impact on demand and therefore prices are likely to rise. December is also usually an expensive month to buy heating oil as people try to stock up on oil in time for Christmas.

Other factors such as natural disasters, war or political unrest can have large effect on the price you pay for your heating oil.

So, where possible, order when demand is lower. If you don't have room in your tank during the summer months, try to order before the cold weather and high demand really kicks in.


Does the quantity of heating oil I order influence the price I pay?

Larger quantities of heating oil are generally cheaper to purchase per litre. Ordering 500 litres at a time puts the cost up for you and for us. Ordering larger quantities at a time will help to lower the price per litre you pay as our costs are in turn reduced. If you are on our flexible monthly payment scheme you can spread the cost of the fuel you will use over the year, click here for more information.


How can/do I pay you for my heating oil delivery?

We offer a range of payment methods to suit you:

  • If ordering over the phone or Internet you can pay by debit (no fee) or credit card (1.5% surcharge applies to credit cards). All payments online can be made securely via SagePay.
  • If you are a homeowner you can apply to open a monthly payment scheme and pay by direct debit. Alternatively, once you have been set up with a MyRix account you can pay online or over the phone by Switch, Visa or Mastercard.