Independent Customer Reviews

At Rix, we pride ourselves in delivering exceptional customer service. Read our Independent customer reviews for Heating Oil and Fuel deliveries. All of our reviews are from genuine Rix customers.

Date Rating Product Customer Comment
25-Jul-2017 + You have ordered 900 litres of Kerosene Quantity ordered delivered promptly - no hassle.
Would suggest that the available quantity to order should be reviewed - after 500 litres customers should be able to order in multiples of 50 litre quantities e.g. 650, 700, 750, 800, 850, 900, 950 etc.
24-Jul-2017 ++ You have ordered 1000 litres of Kerosene I always buy from Rix excellent and fast service
21-Jul-2017 ++ You have ordered 500 litres of Kerosene Excellent service,very competively priced highly recommended
Thank you for the feedback and your recent order. Delighted to read you were happy with our service and price! We hope to deliver to you again in the future. Thanks, James
20-Jul-2017 + You have ordered 2000 litres of Kerosene Noticed my tank was leaking , so did not put oil in until it was fixed.
20-Jul-2017 ++ You have ordered 2000 litres of Kerosene Fine. Being retired, we would have liked a phone call to get us up for 8am though
instead of being caught in pyjamas!
Thank you for the feedback and apologies we came a little early for you. The next time you order, if you put a note in the delivery instructions the depot will see the request for a call. Have a great weekend. Thanks, James
20-Jul-2017 ++ You have ordered 500 litres of Kerosene Would recommend , cheapest price , delivered next day , by a very helpful driver
Thank you very much for leaving such great feedback and more importantly I'm pleased that you were happy with our service, driver and price. Thank you for your custom, it's much appreciated. Thanks, James
19-Jul-2017 - You have ordered 2500 litres of Kerosene You asked for a rating I have given one
19-Jul-2017 ++ You have ordered 600 litres of Kerosene As always the heating oil arrived within a couple of days of ordering. The driver was new to the area and phoned for directions, he was very polite and thankful for our help in getting him to our house as we stay out in the middle of nowhere. Certainly will keep using Rix for our heating oil. Perfect...
19-Jul-2017 ++ You have ordered 900 litres of Kerosene Easy to receive online quote & order, delivered within a few days. Cheapest by a few pence a litre in my area. Will recommend & reorder when more needed.
Thank you for your feedback. We really appreciate your comments about the service you received.  We will look forward to delivering to you again in the future. Kind Regards, James
14-Jul-2017 + You have ordered 2300 litres of Kerosene Price was very good but it took a long time before it was delivered.

I am still waiting for confirmation of a refund for the small amount undelivered.
Good Afternoon Sir. Sorry to read you're unhappy with the service you've received from your local depot. I have looked in to the points you have raised and can confirm that your refund will be actioned today by our credit manager. With regards to the long delivery, I can see you ordered the oil on a standard delivery so when we're busy it can take the full 10 working days to get to you.

I do hope that you will try us again in the future. Thank you for your custom on this occasion and if you would like to discuss this any further please not hesitate to contact me.

Kind Regards,

James
13-Jul-2017 ++ You have ordered 500 litres of Kerosene Absolutely brilliant
09-Jul-2017 ++ You have ordered 500 litres of Kerosene Excellent service from order to delivery
03-Jul-2017 + You have ordered 2000 litres of Kerosene Always efficient, tanker drivers are helpful
02-Jul-2017 ++ You have ordered 1600 litres of Kerosene Usual excellent service. Very easy to order online and competitive price. Highly recommend.
30-Jun-2017 ++ You have ordered 2000 litres of Kerosene Delivery the day after I ordered fuel. Hadn't realised the tanker was at the door only to discover delivery slip through the letter box and oil tank refilled. No fuss, no bother, it just 'happened'.
Good afternoon,

Thank you for leaving your feedback, we really appreciate it. Our drivers do their best to make deliveries as easy as possible, so it's great to read your comments. I will pass this on to your local depot so they can read it too.

Kind regards,
Cathryn
27-Jun-2017 ++ You have ordered 800 litres of Kerosene Great service, easy to place order online.
Thanks for your feedback! We're delighted you're happy with our level of service. I'd like to take this opportunity to thank you for your custom and wish you a good day.

Best regards

Luke
27-Jun-2017 ++ You have ordered 1000 litres of Kerosene Competitive price and prompt efficient service
25-Jun-2017 ++ You have ordered 1500 litres of Kerosene Delivered ahead of time no mess, quiet and efficient
Good morning!

Thank you for leaving your review, it's appreciated, along with your custom. Hope we can be of service again in the near future.

Kind regards,

Luke
21-Jun-2017 ++ You have ordered 2000 litres of Rix Aga Cooker Fuel Prompt efficient service. Nice driver.
Thank you for taking the time to leave some feedback, it is appreciated. Have a nice day!

Regards,
Luke
10-Jun-2017 ++ You have ordered 2000 litres of Rix Aga Cooker Fuel Really helpful and reliable.
02-Jun-2017 - You have ordered 1000 litres of Kerosene Ordered on 18th May, delivered on 1st June 2017. As I was getting rather low I decided to turn off boiler. I wrongly thought summer delivery would be something like a couple of days, not 15. I did drop a line to Manager and have had a response.
Good Morning Sir, I'm sorry you feel the recent service you received wasn't up to our usual standard. I have passed your feedback on to the depot manager.  For your future reference, if you place an order online we do offer faster delivery options if the oil is required quicker than our standard delivery which is usually up to 10 working days depending on the time of the year. I do hope you will try us again in the future. Regards, James 
01-Jun-2017 - You have ordered 1500 litres of Kerosene Not happy with having to pay with order.
01-Jun-2017 ++ You have ordered 1200 litres of Kerosene All as expected. No surprises!
Thank you for the feedback and for choosing Rix for your heating oil. We value your comments and custom. Regards, James
31-May-2017 ++ You have ordered 1000 litres of Kerosene Excellent service, oil delivered very quickly ,friendly driver & a competitive price. Would highly recommend this company.
31-May-2017 ++ You have ordered 1500 litres of Kerosene No fuss. Good price. Prompt delivery. Says it all really.
30-May-2017 ++ You have ordered 1500 litres of Kerosene Excellent service and good price delivered within a few days perfect
Thank you for your feedback and custom. We hope to deliver to you again in the future. kind Regards, James
30-May-2017 ++ You have ordered 1000 litres of Kerosene Quick and helpful delivery at a very good price.
29-May-2017 ++ You have ordered 1000 litres of K+ Easy to order, delivered quickly & efficiently
29-May-2017 ++ You have ordered 500 litres of Kerosene Excellent service but expensive
29-May-2017 ++ You have ordered 500 litres of Kerosene Excellent
25-May-2017 ++ You have ordered 1000 litres of Kerosene Excellent, well mannered driver , chatty and polite, will use again
24-May-2017 ++ You have ordered 1000 litres of Kerosene 1st class service, best value & great coms :-)
23-May-2017 ++ You have ordered 500 litres of Kerosene Delivered in the time frame promised. Reasonable price and great service
21-May-2017 ++ You have ordered 700 litres of Kerosene Easy to use website to order and pay . Delivery date given and oil arrived on the day. Driver very polite.
Thank you for your custom and feedback. I'm pleased everything went through smoothly for you. Hopefully we can be of service again in the future.

Kind regards, Luke 
17-May-2017 ++ You have ordered 1000 litres of Kerosene easy, efficient online ordering at a great price, thankyou!
16-May-2017 ++ You have ordered 900 litres of Kerosene It was easy to get a quote on line. Oil was delivered promptly with helpful advice from tanker driver.
Good morning.

Thank you for the feedback and your custom, it's appreciated. We're pleased you are satisfied with your order and hope we can be of service again in the future.

Kind regards,

Luke
15-May-2017 ++ You have ordered 2500 litres of Kerosene Fuel delivered promptly at a reasonable price compared to competition.
14-May-2017 ++ You have ordered 2000 litres of Kerosene Extremely prompt delivery at a good price, many thanks!
12-May-2017 ++ You have ordered 900 litres of Kerosene Good service all round
11-May-2017 ++ You have ordered 700 litres of Kerosene Excellent efficient service. Please keep prices as low as poss. for us pensioners!
09-May-2017 ++ You have ordered 1800 litres of Kerosene They followed all delivery instructions. Came quickly. Cannot ask for better service than that
Good morning!

Thank you for taking the time to leave your review, at Rix we pride ourselves on delivering high standards of customer service so we really appreciate the feedback. I'd also like to take this opportunity to thank you for your custom, hopefully we can be of service again in the future.

Kind regards,

Luke
09-May-2017 ++ You have ordered 800 litres of Kerosene Prompt delivery and good price
Good afternoon. Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn
06-May-2017 ++ You have ordered 800 litres of Kerosene Efficient service.
Would recommend.
05-May-2017 ++ You have ordered 700 litres of Kerosene Good value
04-May-2017 ++ You have ordered 1000 litres of Kerosene Excellent. Delivery arrived very quickly. Very good service
03-May-2017 ++ You have ordered 800 litres of Kerosene Excellent.
02-May-2017 ++ You have ordered 1000 litres of Kerosene really spot on service. we ran out of oil (my fault)contacted Rix and it was there the next available day (Easter weekend)
have used Rix for some time now their prices are good and delivery exellent.
Good afternoon,


Thank you for your continued custom and the feedback, it really is appreciated! To avoid running out in the future you might want to consider our Oil Alert service. A tank fitted with our Oil Alert system is automatically monitored, checking your oil levels regularly and reporting back to us so you don't have to. You can find out more information on our website, here: https://www.rix.co.uk/products/oil-alert-automatic-tank-monitoring/

Kind regards,

Luke
28-Apr-2017 + You have ordered 1000 litres of Kerosene I enter a message about delivery and it is completely ignored. As a result delivery a little later would not have been possible due to the gate being locked.
Thank you for your feedback. I have spoken to your local depot and the manager has looked in to this.  On the day we delivered to you, we were in the area and had some capacity to deliver your order so the driver tried to make the delivery early for you. I'm sorry this wasn't as per your instructions, however, please note that if we hadn't been able to deliver on the earlier date, we would have made sure we returned as per your instructions. We'll make sure a note is left on your account so this doesn't happen again in the future. Thank you for your custom. I hope you have a great weekend. Regards, James
27-Apr-2017 ++ You have ordered 500 litres of Kerosene Very good
26-Apr-2017 ++ You have ordered 500 litres of Kerosene Seamless transaction, helpful team and quick delivery. I highly recommend.
Thank you for the great feedback and choosing Rix Petroleum to supply your recent order of heating oil. We really appreciate your custom. Have a great bank holiday weekend. Regards, James
24-Apr-2017 ++ You have ordered 800 litres of Kerosene Excellent as usual.
Thank you very much. Delighted to hear you're happy with our service. Thank you for choosing Rix. James
22-Apr-2017 ++ You have ordered 1000 litres of K+ Very good service, pleasure to do business with and will use again.
20-Apr-2017 ++ You have ordered 2000 litres of Kerosene Swift delivery, turned up on time, driver was helpful and did a great job.
Thanks for the feedback! Pleased everything with your order went through smoothly for you. I'd like to take this opportunity to thank you for your custom. I hope we can be of service again.

Kind regards,

Luke
20-Apr-2017 ++ You have ordered 600 litres of Kerosene Easy to navigate website, easy to order, competitive prices, quick delivery. All perfect!
Thank you for your feedback. Delighted to read your comments about your recent order. Thanks for your custom. Kind Regards, James
20-Apr-2017 ++ You have ordered 2100 litres of Kerosene Best price, quicker than expected delivery
Thank you, we're pleased to hear it. We hope to deliver to you again in the future. Have a great evening. James
19-Apr-2017 ++ You have ordered 800 litres of K+ Quick and easy to order.

Faster than expected delivery and very helpful driver.
18-Apr-2017 ++ You have ordered 500 litres of Kerosene Prompt, professional and polite.
 Thank you for the positive feedback and your recent order. 
18-Apr-2017 ++ You have ordered 1000 litres of Kerosene Earlier delivery than expected. Driver was friendly and considerate, as always.
16-Apr-2017 ++ You have ordered 500 litres of Kerosene First class customer service! Speedy deliveries and excellent prices! Thanks :)
16-Apr-2017 ++ You have ordered 500 litres of Kerosene They came quickly after I placed the order and filled the tank without any problem even though I was a new customer.

Brilliant service
15-Apr-2017 ++ You have ordered 500 litres of Kerosene prompt delivery and yes i would buy from them again

doreen christian
13-Apr-2017 ++ You have ordered 1500 litres of Kerosene Best price. Efficient service. Friendly delivery driver. Pleasure doing business with you.
13-Apr-2017 + You have ordered 700 litres of Kerosene Competitive price, oil delivered within a week, pleasant staff. However, still waiting for refund over a week later for oil that wouldn't fit in the tank. Surely it'd be better to charge the exact amount after delivery, like most other companies do, that way no refunds or additional charges would need to be...
Good afternoon.

Thank you for the feedback. Sorry for the delay in our response the office has been shut during the Easter break. This matter regarding a refund has been forwarded to our accounts department and they will be looking into it for you. On behalf of Rix I would like to thank you for your custom it is appreciated.

Kind regards

Luke
11-Apr-2017 ++ You have ordered 600 litres of K+ From a couple of queries with Customer Services to the chap who delivered the oil we received a friendly and professional service. Would definitely recommend and will be using again.
09-Apr-2017 ++ You have ordered 800 litres of Kerosene great transaction
06-Apr-2017 ++ You have ordered 2000 litres of Kerosene oil arrived next day after order and driver phoned ahead to warn me of imminent delivery. Just what I asked for.
04-Apr-2017 ++ You have ordered 1500 litres of Kerosene excellent emergency delivery service
Thanks for your feedback and your order. Glad to be of service. Kind Regards, James
01-Apr-2017 ++ You have ordered 2000 litres of Kerosene Came more quickly than I expected, no hassle
01-Apr-2017 ++ You have ordered 500 litres of Kerosene Efficient cheerful service
30-Mar-2017 ++ You have ordered 1000 litres of Kerosene Speedy delivery no hassle
30-Mar-2017 ++ You have ordered 1500 litres of K+ followed delivery instructions, came on day stated and proper care taken by delivery man
30-Mar-2017 ++ You have ordered 500 litres of Kerosene Paid for standard, got it delivered within 24 hours
28-Mar-2017 ++ You have ordered 800 litres of Kerosene Fast efficient service. Rix are excellent
26-Mar-2017 ++ You have ordered 900 litres of Kerosene they were very quick to deliver etc..
Pleased to read your comments, exactly what we aim for. Thank you for choosing Rix. We hope to deliver to you again in the future. Regards, James
25-Mar-2017 ++ You have ordered 800 litres of Kerosene Excellent service and a friendly delivery driver.
25-Mar-2017 ++ You have ordered 2000 litres of Kerosene The driver was totally helpful and deserves a raise.
Thankyou
25-Mar-2017 ++ You have ordered 500 litres of Kerosene Purchased online for the first time - easy and prompt delivery.
24-Mar-2017 ++ You have ordered 1000 litres of Kerosene Excellent service, polite driver and delivered before they said they would.
All around a very good service.
Thanks very much for your feedback and recent order. Really appreciate it. Have a great weekend. James
22-Mar-2017 + You have ordered 1000 litres of Kerosene good service but could do with a bit more notice as only was 10 mins away when they rang. at least a date would be helpful even if a time isn't available.
Thank you for the feedback and your recent order. I'll pass your comments on to your local depot to see if we can provide more notice in the future for you. Have a nice weekend. Regards, James 
22-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent service, friendly driver, delivered three days early
22-Mar-2017 + You have ordered 600 litres of Kerosene Great service as always
21-Mar-2017 ++ You have ordered 1000 litres of Kerosene We always get a prompt and quick service and price is also competitive
21-Mar-2017 ++ You have ordered 1100 litres of Kerosene Lowest price and very quick delivery
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Brilliant
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Should have used the discount voucher!!!
18-Mar-2017 ++ You have ordered 800 litres of Kerosene On line service easy to use. Delivery fast efficient and friendly.
Thank you for your recent order and for taking the time to leave your feedback about our service.  It's much appreciated. Kind Regards, James
17-Mar-2017 ++ You have ordered 700 litres of Kerosene Excellent service. Oil delivery was quicker than original date given.
16-Mar-2017 + You have ordered 1200 litres of Kerosene Easy online ordering. Reasonable price. Prompt delivery. Polite driver.
15-Mar-2017 ++ You have ordered 1500 litres of Kerosene Fast and clean delivery, well within the minimum time.
14-Mar-2017 ++ You have ordered 900 litres of Kerosene Really quick delivery even though I did not order Express. The delivery driver was pleasant and professional
Thank you for taking the time to leave feedback regarding your recent order. I'm pleased we were able to deliver it to you sooner than you were expecting. Thank you for your custom. Kind Regards, James
14-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent device, delivery turned up on time, and there was even a small "thank you" from Rix which was unexpected and much appreciated
13-Mar-2017 + You have ordered 500 litres of Kerosene Quick and efficient, Thankyou!
13-Mar-2017 ++ You have ordered 500 litres of K+ Great service
11-Mar-2017 ++ You have ordered 500 litres of Kerosene Ordered oil via website , payed for it and was delivered quickly
11-Mar-2017 ++ You have ordered 1000 litres of Kerosene Delivery received quickly without any issues
11-Mar-2017 ++ You have ordered 1500 litres of Kerosene Best price available and quick delivery
10-Mar-2017 ++ You have ordered 500 litres of Kerosene Fabulous as always
10-Mar-2017 ++ You have ordered 1000 litres of Kerosene Good price and excellent service.
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn.
09-Mar-2017 ++ You have ordered 500 litres of Kerosene E-mailed order paid was deliver red hassle free by driver even as we are distance from road friendly no problems exactly what I expect
09-Mar-2017 ++ You have ordered 1500 litres of Kerosene Transaction and delivery all correct
Specifically my tarpaulin and bricks arrangements to prevent any water ingress all neatly put back in place
Tank you

Heating Oil

95 out of 100 with 155 ratings