Independent Customer Reviews

At Rix, we pride ourselves in delivering exceptional customer service. Read our Independent customer reviews for Heating Oil and Fuel deliveries. All of our reviews are from genuine Rix customers.

Date Rating Product Customer Comment
22-Feb-2017 ++ You have ordered 1800 litres of Kerosene Immediate good quote. Fuel promptly delivered. Friendly helpful driver.
21-Feb-2017 ++ You have ordered 1000 litres of Kerosene Order was delivered extremely promptly. Arrived before I left for work which was good as avoided having to leave gate to property open.
20-Feb-2017 ++ You have ordered 1000 litres of Kerosene Prompt and professional, driver always helpful. Used Rix on three occasions, always competifully priced, would recommend.
19-Feb-2017 + You have ordered 1000 litres of Kerosene Quite easy to order on line, delivery just within stated delivery date.
19-Feb-2017 ++ You have ordered 1000 litres of Kerosene Very happy with the service provided by Rix petroleum
16-Feb-2017 + You have ordered 1300 litres of Kerosene Always a good quick response
16-Feb-2017 ++ You have ordered 500 litres of Kerosene Delivery came a week before the deadline stated. With very cold weather forecast for the area it was welcome to have a comfortably full oil tank
15-Feb-2017 ++ You have ordered 1000 litres of Kerosene I've used Rix for the last few years. Great company. The Ladies in the office are very helpful. Also the drivers
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Spot on as usual.
Delighted to hear it, that's what we aim for. Thank you for your custom. Regards, James
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Great service from start to finish. Friendly and efficient delivery service.
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn
14-Feb-2017 ++ You have ordered 900 litres of Kerosene Easy to get a quote and order. Delivery very fast.
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Not only easy to order and pay, but delivery arrived early which was great. Thanks.
Good Morning. Thank you for your feedback. We're pleased to read you found ordering from us online was easy and your delivery was made early. Thank you for your custom. We hope to deliver to you again in the future. Thanks, James
12-Feb-2017 ++ You have ordered 1500 litres of Kerosene Very efficient service.
12-Feb-2017 ++ You have ordered 1000 litres of Kerosene Efficient service.
10-Feb-2017 + You have ordered 700 litres of Kerosene I think Rix is very good indeed at keeping there customers happy, ive never had any problems at all and when I had a small leak in my boiler after a service hence the 4 stars, Rix where right on the ball, Thank you. and my delivery's of fuel have been speedy. allthough if I went through Boiler Juice it...
10-Feb-2017 ++ You have ordered 1000 litres of Kerosene Great service delivered with no fuss.
06-Feb-2017 ++ You have ordered 2000 litres of Kerosene Good price, prompt delivery and no problem locating tank. Deliveryman helpful, no trouble at all. Accounting and delivery emails clear and accurate. If the price is right you will have our next order.
Thank you for your great feedback, we will make sure it's passed on to your local depot as they will love to read it too. Many thanks, Cathryn
06-Feb-2017 ++ You have ordered 800 litres of Kerosene As always, a first rate service, friendly staff. Very happy
Thank you very much for your feedback relating to your recent order. We really appreciate your custom and comments. Regards, James
06-Feb-2017 - You have ordered 800 litres of Kerosene Supposed to phone for access day before delivery. It didn't happen. Will go back to ordering by phone.
Good Afternoon. Thank you for your recent order and for leaving your feedback. I'm sorry to hear you didn't receive the call the day before as you requested. I'll pass your comments on to your local depot so they're aware. Kind Regards, James
05-Feb-2017 ++ You have ordered 600 litres of Kerosene Fast and friendly
03-Feb-2017 + You have ordered 500 litres of Kerosene We were told by a certain date, but it was the actual date they delivered.
01-Feb-2017 + You have ordered 500 litres of Kerosene A first class service by a very observant operator who noticed the the previous supplier had filled the fuel into the wrong compartment of the double skinned tank, well done that man.
31-Jan-2017 + You have ordered 1000 litres of K+ Pleasantly surprised to find how quickly Rix could deliver.
31-Jan-2017 ++ You have ordered 500 litres of Kerosene Brilliant first time ordering. It was quick and easy. Cheaper than where we usually get our oil from. We will be back!
31-Jan-2017 ++ You have ordered 1500 litres of Kerosene Ordered on line and had the regular delivery option. Delivery a week later whilst I was at work - no problems and I hassle
30-Jan-2017 ++ You have ordered 800 litres of Kerosene Their website is user friendly, which not only provided an instant quote, but also an effortless ordering experience.
30-Jan-2017 + You have ordered 500 litres of Kerosene Polite, reliable service, but would have liked to have known when to expect delivery
30-Jan-2017 ++ You have ordered 2000 litres of Kerosene I placed my order - a couple of weeks later you delivered my oil. Should be easy and it was.
30-Jan-2017 ++ You have ordered 600 litres of Kerosene As usual, reasonably priced, prompt and reliable - thank you.
29-Jan-2017 ++ You have ordered 1000 litres of Kerosene Good service thank you.
28-Jan-2017 ++ You have ordered 1500 litres of Kerosene Website user friendly. Very helpful telephone operator. Efficient driver.
28-Jan-2017 ++ You have ordered 500 litres of Kerosene Always great service has always been delivered quicker than anticipated. Driver(s) always friendly and know where our tank is - excellent
Thank you for your continued custom and valued feedback. I'll make sure the feedback is passed on to your local depot. Thanks again. James
28-Jan-2017 ++ You have ordered 1000 litres of Kerosene They Follow my simple delivery instructions again which most oil companies can't seem to do :) and Owen the driver is lovely
Thank you for your great feedback and recent order. I'll make sure your comments are passed on the depot and Owen!! Thank you for choosing Rix. Kind Regards, James
26-Jan-2017 ++ You have ordered 2000 litres of Kerosene Easy service to use. Great delivery guy, just did everything and even shut the gate behind him. Well recommended
Thank you very much for your feedback and recent order and I'm pleased to read he shut your gate :-). We hope to deliver to you again in the near future. Regards, James
25-Jan-2017 ++ You have ordered 800 litres of Kerosene Never had a problem from ordering to delivery, very reliable. Thanks.
Thank you for your custom and for your feedback, we really value your comments. Thanks again. James
24-Jan-2017 ++ You have ordered 800 litres of Kerosene Excellent service, quick easy order and quick delivery.
22-Jan-2017 ++ You have ordered 800 litres of Kerosene Excellent Service
22-Jan-2017 ++ You have ordered 1000 litres of Kerosene Responded to a promotional offer. Glad I did,as it meant a significant saving. The office phoned to tell me when they were delivering (as I had asked them to) and delivery took place on the appointed day. The driver was cheerful and efficient. What more could anyone reasonably hope for?
21-Jan-2017 ++ You have ordered 500 litres of Kerosene Easy transaction, great service
21-Jan-2017 ++ You have ordered 600 litres of Kerosene excellent service
21-Jan-2017 ++ You have ordered 1000 litres of K+ Excellent, prompt service
20-Jan-2017 ++ You have ordered 500 litres of Kerosene Very helpful and efficient. Super fast delivery even when the express service was not chosen. Competitive prices - actually the cheapest I have found. I have been converted and will never go back to the company I used to buy from. A******. Thank you Rix !!
20-Jan-2017 + You have ordered 1500 litres of Kerosene No trouble service
20-Jan-2017 ++ You have ordered 500 litres of Kerosene An excellent company to deal with , a great service.
Thanks very much for your recent order of Heating Oil. We're pleased to read your feedback and hope to deliver to you again in the future. Have an enjoyable weekend. Thanks, James
19-Jan-2017 ++ You have ordered 1000 litres of Kerosene Prompt delivery, made without us having to be there.
16-Jan-2017 ++ You have ordered 1000 litres of Kerosene Great prompt service
15-Jan-2017 + You have ordered 1500 litres of Kerosene Very prompt delivery however I wasn't warned in advance and it was only luck that anyone was in. Other companies had previously given me at least the day they would deliver.
Initially the driver left without leaving a receipt showing the amount delivered. That was pushed through my letter box the...
12-Jan-2017 ++ You have ordered 1000 litres of Kerosene Great service, great driver
11-Jan-2017 ++ You have ordered 500 litres of Kerosene Clear communication and prompt service
Thank you for your recent order and for your feedback. We hope to deliver to you again in the future. Have a great weekend. James
07-Jan-2017 ++ You have ordered 1000 litres of Kerosene Straight forward, reliable, simple, good prices.
Thanks very much for the feedback and your custom. I'm pleased you were happy with your experience with us. Have a great weekend. Thanks James.
04-Jan-2017 ++ You have ordered 500 litres of Kerosene always good prompt service
04-Jan-2017 ++ You have ordered 1000 litres of Rix Aga Cooker Fuel Quick delivery, even over a holiday period. While ordering on line, with my bad broadband speed, the site said it had timed out, so started again. Rix staff then rang to say that original order had gone through so should they cancel the second order! Very helpful!
03-Jan-2017 ++ You have ordered 500 litres of Kerosene The company that I ordered my oil from before rix shot up there oil prices in the lead up to Christmas.We all know that every penny counts were christmas is concerned.So well done Rix you will have my custom in the future.
Thank you very much for your recent order and for taking the time to leave us your feedback. It's great to read your comments. I will make sure your local depot gets to read them. All the best for 2017. Regards, James
01-Jan-2017 ++ You have ordered 800 litres of Kerosene no complaints
31-Dec-2016 ++ You have ordered 1500 litres of Kerosene Super quick delivery. Good price
30-Dec-2016 + You have ordered 1000 litres of Kerosene delivery efficient & a few days earlier than expected.
29-Dec-2016 ++ You have ordered 500 litres of Kerosene Efficient friendly service
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn
28-Dec-2016 ++ You have ordered 500 litres of Kerosene Very easy to order
27-Dec-2016 ++ You have ordered 500 litres of Kerosene Good service reliable competative prices.
27-Dec-2016 ++ You have ordered 600 litres of K+ Efficient on line ordering system and delivered promptly.
27-Dec-2016 ++ You have ordered 500 litres of Kerosene Driver couldn't find address after a couple of phone calls he arrived,thought he'd be miffed but he was very pleasant and polite,gave bit of advice on what to do for future deliveries which I took in, found everything very pleasant and will definitely be returning
Thank you for taking the time to leave your feedback. We really appreciate it and I'm especially pleased to read your comments. Kind regards, Cathryn
27-Dec-2016 ++ You have ordered 1000 litres of Kerosene Good price, prompt delivery and friendly driver
27-Dec-2016 ++ You have ordered 1000 litres of Kerosene Excellent service and prompt delivery. Thank you :)
27-Dec-2016 ++ You have ordered 800 litres of Kerosene Ordered on the Monday delivered on the Tuesday what more can you ask 1st class service.
Good morning, that's great to read. We try to get orders to our customers as quickly as possible, but this can depend on the delivery option they have chosen and the time of year. Thank you for taking the time to leave your feedback. Kind regards, Cathryn
27-Dec-2016 ++ You have ordered 1200 litres of Kerosene Best price better than comparison sites
27-Dec-2016 ++ You have ordered 1000 litres of Kerosene Very rapid service. In fact, so rapid it was still dark and we were in bed!!!
26-Dec-2016 ++ You have ordered 500 litres of Kerosene Rix has always provided excellent service. Professional and friendly. Thank you
Good morning, thank you for leaving your feedback. I will make sure its passed on to your local depot as they will love to read it too. Kind regards, Cathryn
26-Dec-2016 + You have ordered 1200 litres of Kerosene It would have been useful to have re'd an email confirmation of the delivery date. We have a locked tank & having to leave it un-locked for an unknown delivery date when we had to go out was a a little worrying
26-Dec-2016 ++ You have ordered 800 litres of Kerosene Easy ordering, great price and speedy delivery. Couldn't get my full order in the tank and so had overpaid- the partial refund was within days
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cat
25-Dec-2016 ++ You have ordered 1000 litres of Kerosene Excellent as always😊
24-Dec-2016 ++ You have ordered 2000 litres of Kerosene Excellent service from placing the order to the delivery
23-Dec-2016 ++ You have ordered 500 litres of Kerosene Quick delivery
23-Dec-2016 ++ You have ordered 1000 litres of Kerosene Excellent service. Delivered much quicker than expected.
Good morning. Thank you for leaving your feedback and for choosing us to deliver your oil. Kind Regards, Cat
23-Dec-2016 + You have ordered 1000 litres of Kerosene got oil delivery ok driver very good but disappointed that was informed of delivery the day before as other suppliers have done. wish all your team a happy xmas and bestwishes for the new year
22-Dec-2016 ++ You have ordered 900 litres of K+ Excellent and expedient service.
22-Dec-2016 ++ You have ordered 700 litres of Kerosene Speedy easy and efficient as always - Thanks!
Thank you for choosing Rix to deliver your fuel. We hope you have a very merry Christmas. Kind regards, Cathryn
22-Dec-2016 ++ You have ordered 2000 litres of Kerosene Efficient, no problems
22-Dec-2016 ++ You have ordered 800 litres of Kerosene Excellent service - placed order and it was delivered much quicker than expected.
We really appreciate you taking the time to leave your feedback. Have a wonderful Christmas. Kind regards, Cathryn
21-Dec-2016 ++ You have ordered 500 litres of Kerosene Quick easy delivery.
21-Dec-2016 ++ You have ordered 1000 litres of Kerosene Prompt efficient delivery, thank you.
Thank you for choosing us to deliver your oil :-) Have a great Christmas.
20-Dec-2016 ++ You have ordered 700 litres of K+ Informative, easy to use web site with simple ordering process. Prices seem to be competitive.
Thank you for your feedback, it's very useful and much appreciated. We hope to deliver to you again in the future. Kind Regards, James
20-Dec-2016 ++ You have ordered 1500 litres of Kerosene efficient and prompt
20-Dec-2016 ++ You have ordered 1000 litres of Kerosene Excellent - cheapest online price, delivered quickly by professional and friendly driver
20-Dec-2016 + You have ordered 500 litres of Kerosene Rix provides a first class service. I requested day-light delivery as I was just out of hospital and did not want to be disturbed after dark - that's exactly what the driver did - I can't ask for more.
Thank you for taking the time to leave us your feedback. We really appreciate it and I'm especially pleased to read your comments. I hope you have a very Merry Christmas. Kind Regards, James and the team at Rix. 
20-Dec-2016 ++ You have ordered 700 litres of Kerosene What can I say Great price for oil from a great company with very friendly staff
Thank you for the great feedback and for choosing Rix to deliver your heating oil, we really appreciate your custom. Have a fantastic Christmas. James
18-Dec-2016 ++ You have ordered 2000 litres of Kerosene Easy to order, competative price & courteous driver.
18-Dec-2016 ++ You have ordered 500 litres of Kerosene Great service for a great price, will use again.
17-Dec-2016 ++ You have ordered 800 litres of K+ Excellent service - easy ordering and prompt delivery.
17-Dec-2016 ++ You have ordered 500 litres of Kerosene Excellent service as is usual
16-Dec-2016 ++ You have ordered 700 litres of Kerosene Very efficient service
13-Dec-2016 + You have ordered 1500 litres of Kerosene Part delivery of order due to the tank filling, no update from Rix on what happens next
Good Evening Sir. I'm sorry to hear you're not happy with the recent delivery. I have just called to speak to you but unfortunately you weren't available. We placed a credit back to you on the 2nd December for the difference due to your tank being full. If you'd like to discuss this any further, please feel free to contact me on 01482 224422. Kind Regards, James
13-Dec-2016 - You have ordered 700 litres of Kerosene This is one of the worst web sites I have to use. Why can it not be more user friendly especially to place an order.
13-Dec-2016 ++ You have ordered 900 litres of K+ Fast and efficient service.
13-Dec-2016 ++ You have ordered 1000 litres of Kerosene easy to order,fast delivery ( next day ) A nice money off offer. Sorry I have no photo of the oil tank to add in.
Many thanks for your feedback. I'm pleased you were happy with our service and the offer you had received. Thank you for choosing Rix to deliver your heating oil.  Kind Regards,  James
13-Dec-2016 ++ You have ordered 700 litres of Kerosene Easy and excellent all round
13-Dec-2016 ++ You have ordered 1000 litres of Kerosene Easy to order online and quick delivery.
12-Dec-2016 ++ You have ordered 700 litres of Kerosene Excellent service and an excellent. Price
11-Dec-2016 ++ You have ordered 1000 litres of Kerosene Reliable delivery and a competitive price. Rix have never let me down.
11-Dec-2016 ++ You have ordered 1000 litres of Kerosene Excellent service, prompt deliveries and good prices.
11-Dec-2016 ++ You have ordered 700 litres of Kerosene Fast efficient service.

Heating Oil

96 out of 100 with 299 ratings