Independent Customer Reviews

At Rix, we pride ourselves in delivering exceptional customer service. Read our Independent customer reviews for Heating Oil and Fuel deliveries. All of our reviews are from genuine Rix customers.

Date Rating Product Customer Comment
29-May-2017 ++ You have ordered 1000 litres of K+ Easy to order, delivered quickly & efficiently
29-May-2017 ++ You have ordered 500 litres of Kerosene Excellent service but expensive
29-May-2017 ++ You have ordered 500 litres of Kerosene Excellent
25-May-2017 ++ You have ordered 1000 litres of Kerosene Excellent, well mannered driver , chatty and polite, will use again
24-May-2017 ++ You have ordered 1000 litres of Kerosene 1st class service, best value & great coms :-)
23-May-2017 ++ You have ordered 500 litres of Kerosene Delivered in the time frame promised. Reasonable price and great service
21-May-2017 ++ You have ordered 700 litres of Kerosene Easy to use website to order and pay . Delivery date given and oil arrived on the day. Driver very polite.
Thank you for your custom and feedback. I'm pleased everything went through smoothly for you. Hopefully we can be of service again in the future.

Kind regards, Luke 
17-May-2017 ++ You have ordered 1000 litres of Kerosene easy, efficient online ordering at a great price, thankyou!
16-May-2017 ++ You have ordered 900 litres of Kerosene It was easy to get a quote on line. Oil was delivered promptly with helpful advice from tanker driver.
Good morning.

Thank you for the feedback and your custom, it's appreciated. We're pleased you are satisfied with your order and hope we can be of service again in the future.

Kind regards,

Luke
15-May-2017 ++ You have ordered 2500 litres of Kerosene Fuel delivered promptly at a reasonable price compared to competition.
14-May-2017 ++ You have ordered 2000 litres of Kerosene Extremely prompt delivery at a good price, many thanks!
12-May-2017 ++ You have ordered 900 litres of Kerosene Good service all round
11-May-2017 ++ You have ordered 700 litres of Kerosene Excellent efficient service. Please keep prices as low as poss. for us pensioners!
09-May-2017 ++ You have ordered 1800 litres of Kerosene They followed all delivery instructions. Came quickly. Cannot ask for better service than that
Good morning!

Thank you for taking the time to leave your review, at Rix we pride ourselves on delivering high standards of customer service so we really appreciate the feedback. I'd also like to take this opportunity to thank you for your custom, hopefully we can be of service again in the future.

Kind regards,

Luke
09-May-2017 ++ You have ordered 800 litres of Kerosene Prompt delivery and good price
Good afternoon. Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn
06-May-2017 ++ You have ordered 800 litres of Kerosene Efficient service.
Would recommend.
05-May-2017 ++ You have ordered 700 litres of Kerosene Good value
04-May-2017 ++ You have ordered 1000 litres of Kerosene Excellent. Delivery arrived very quickly. Very good service
03-May-2017 ++ You have ordered 800 litres of Kerosene Excellent.
02-May-2017 ++ You have ordered 1000 litres of Kerosene really spot on service. we ran out of oil (my fault)contacted Rix and it was there the next available day (Easter weekend)
have used Rix for some time now their prices are good and delivery exellent.
Good afternoon,


Thank you for your continued custom and the feedback, it really is appreciated! To avoid running out in the future you might want to consider our Oil Alert service. A tank fitted with our Oil Alert system is automatically monitored, checking your oil levels regularly and reporting back to us so you don't have to. You can find out more information on our website, here: https://www.rix.co.uk/products/oil-alert-automatic-tank-monitoring/

Kind regards,

Luke
28-Apr-2017 + You have ordered 1000 litres of Kerosene I enter a message about delivery and it is completely ignored. As a result delivery a little later would not have been possible due to the gate being locked.
Thank you for your feedback. I have spoken to your local depot and the manager has looked in to this.  On the day we delivered to you, we were in the area and had some capacity to deliver your order so the driver tried to make the delivery early for you. I'm sorry this wasn't as per your instructions, however, please note that if we hadn't been able to deliver on the earlier date, we would have made sure we returned as per your instructions. We'll make sure a note is left on your account so this doesn't happen again in the future. Thank you for your custom. I hope you have a great weekend. Regards, James
27-Apr-2017 ++ You have ordered 500 litres of Kerosene Very good
26-Apr-2017 ++ You have ordered 500 litres of Kerosene Seamless transaction, helpful team and quick delivery. I highly recommend.
Thank you for the great feedback and choosing Rix Petroleum to supply your recent order of heating oil. We really appreciate your custom. Have a great bank holiday weekend. Regards, James
24-Apr-2017 ++ You have ordered 800 litres of Kerosene Excellent as usual.
Thank you very much. Delighted to hear you're happy with our service. Thank you for choosing Rix. James
22-Apr-2017 ++ You have ordered 1000 litres of K+ Very good service, pleasure to do business with and will use again.
20-Apr-2017 ++ You have ordered 2000 litres of Kerosene Swift delivery, turned up on time, driver was helpful and did a great job.
Thanks for the feedback! Pleased everything with your order went through smoothly for you. I'd like to take this opportunity to thank you for your custom. I hope we can be of service again.

Kind regards,

Luke
20-Apr-2017 ++ You have ordered 600 litres of Kerosene Easy to navigate website, easy to order, competitive prices, quick delivery. All perfect!
Thank you for your feedback. Delighted to read your comments about your recent order. Thanks for your custom. Kind Regards, James
20-Apr-2017 ++ You have ordered 2100 litres of Kerosene Best price, quicker than expected delivery
Thank you, we're pleased to hear it. We hope to deliver to you again in the future. Have a great evening. James
19-Apr-2017 ++ You have ordered 800 litres of K+ Quick and easy to order.

Faster than expected delivery and very helpful driver.
18-Apr-2017 ++ You have ordered 500 litres of Kerosene Prompt, professional and polite.
 Thank you for the positive feedback and your recent order. 
18-Apr-2017 ++ You have ordered 1000 litres of Kerosene Earlier delivery than expected. Driver was friendly and considerate, as always.
16-Apr-2017 ++ You have ordered 500 litres of Kerosene First class customer service! Speedy deliveries and excellent prices! Thanks :)
16-Apr-2017 ++ You have ordered 500 litres of Kerosene They came quickly after I placed the order and filled the tank without any problem even though I was a new customer.

Brilliant service
15-Apr-2017 ++ You have ordered 500 litres of Kerosene prompt delivery and yes i would buy from them again

doreen christian
13-Apr-2017 ++ You have ordered 1500 litres of Kerosene Best price. Efficient service. Friendly delivery driver. Pleasure doing business with you.
13-Apr-2017 + You have ordered 700 litres of Kerosene Competitive price, oil delivered within a week, pleasant staff. However, still waiting for refund over a week later for oil that wouldn't fit in the tank. Surely it'd be better to charge the exact amount after delivery, like most other companies do, that way no refunds or additional charges would need to be...
Good afternoon.

Thank you for the feedback. Sorry for the delay in our response the office has been shut during the Easter break. This matter regarding a refund has been forwarded to our accounts department and they will be looking into it for you. On behalf of Rix I would like to thank you for your custom it is appreciated.

Kind regards

Luke
11-Apr-2017 ++ You have ordered 600 litres of K+ From a couple of queries with Customer Services to the chap who delivered the oil we received a friendly and professional service. Would definitely recommend and will be using again.
09-Apr-2017 ++ You have ordered 800 litres of Kerosene great transaction
06-Apr-2017 ++ You have ordered 2000 litres of Kerosene oil arrived next day after order and driver phoned ahead to warn me of imminent delivery. Just what I asked for.
04-Apr-2017 ++ You have ordered 1500 litres of Kerosene excellent emergency delivery service
Thanks for your feedback and your order. Glad to be of service. Kind Regards, James
01-Apr-2017 ++ You have ordered 2000 litres of Kerosene Came more quickly than I expected, no hassle
01-Apr-2017 ++ You have ordered 500 litres of Kerosene Efficient cheerful service
30-Mar-2017 ++ You have ordered 1000 litres of Kerosene Speedy delivery no hassle
30-Mar-2017 ++ You have ordered 1500 litres of K+ followed delivery instructions, came on day stated and proper care taken by delivery man
30-Mar-2017 ++ You have ordered 500 litres of Kerosene Paid for standard, got it delivered within 24 hours
28-Mar-2017 ++ You have ordered 800 litres of Kerosene Fast efficient service. Rix are excellent
26-Mar-2017 ++ You have ordered 900 litres of Kerosene they were very quick to deliver etc..
Pleased to read your comments, exactly what we aim for. Thank you for choosing Rix. We hope to deliver to you again in the future. Regards, James
25-Mar-2017 ++ You have ordered 800 litres of Kerosene Excellent service and a friendly delivery driver.
25-Mar-2017 ++ You have ordered 2000 litres of Kerosene The driver was totally helpful and deserves a raise.
Thankyou
25-Mar-2017 ++ You have ordered 500 litres of Kerosene Purchased online for the first time - easy and prompt delivery.
24-Mar-2017 ++ You have ordered 1000 litres of Kerosene Excellent service, polite driver and delivered before they said they would.
All around a very good service.
Thanks very much for your feedback and recent order. Really appreciate it. Have a great weekend. James
22-Mar-2017 + You have ordered 1000 litres of Kerosene good service but could do with a bit more notice as only was 10 mins away when they rang. at least a date would be helpful even if a time isn't available.
Thank you for the feedback and your recent order. I'll pass your comments on to your local depot to see if we can provide more notice in the future for you. Have a nice weekend. Regards, James 
22-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent service, friendly driver, delivered three days early
22-Mar-2017 + You have ordered 600 litres of Kerosene Great service as always
21-Mar-2017 ++ You have ordered 1000 litres of Kerosene We always get a prompt and quick service and price is also competitive
21-Mar-2017 ++ You have ordered 1100 litres of Kerosene Lowest price and very quick delivery
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Brilliant
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Should have used the discount voucher!!!
18-Mar-2017 ++ You have ordered 800 litres of Kerosene On line service easy to use. Delivery fast efficient and friendly.
Thank you for your recent order and for taking the time to leave your feedback about our service.  It's much appreciated. Kind Regards, James
17-Mar-2017 ++ You have ordered 700 litres of Kerosene Excellent service. Oil delivery was quicker than original date given.
16-Mar-2017 + You have ordered 1200 litres of Kerosene Easy online ordering. Reasonable price. Prompt delivery. Polite driver.
15-Mar-2017 ++ You have ordered 1500 litres of Kerosene Fast and clean delivery, well within the minimum time.
14-Mar-2017 ++ You have ordered 900 litres of Kerosene Really quick delivery even though I did not order Express. The delivery driver was pleasant and professional
Thank you for taking the time to leave feedback regarding your recent order. I'm pleased we were able to deliver it to you sooner than you were expecting. Thank you for your custom. Kind Regards, James
14-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent device, delivery turned up on time, and there was even a small "thank you" from Rix which was unexpected and much appreciated
13-Mar-2017 + You have ordered 500 litres of Kerosene Quick and efficient, Thankyou!
13-Mar-2017 ++ You have ordered 500 litres of K+ Great service
11-Mar-2017 ++ You have ordered 500 litres of Kerosene Ordered oil via website , payed for it and was delivered quickly
11-Mar-2017 ++ You have ordered 1000 litres of Kerosene Delivery received quickly without any issues
11-Mar-2017 ++ You have ordered 1500 litres of Kerosene Best price available and quick delivery
10-Mar-2017 ++ You have ordered 500 litres of Kerosene Fabulous as always
10-Mar-2017 ++ You have ordered 1000 litres of Kerosene Good price and excellent service.
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn.
09-Mar-2017 ++ You have ordered 500 litres of Kerosene E-mailed order paid was deliver red hassle free by driver even as we are distance from road friendly no problems exactly what I expect
09-Mar-2017 ++ You have ordered 1500 litres of Kerosene Transaction and delivery all correct
Specifically my tarpaulin and bricks arrangements to prevent any water ingress all neatly put back in place
Tank you
07-Mar-2017 ++ You have ordered 1800 litres of Kerosene Best price by far and delivered 2 days later. All other suppliers quoted 7 - 10 days. Pleased to see that the driver was able to use an old-fashioned map to find our very rural and remote location that fools 99.9% of satellite navigation systems.
Good afternoon, thank you for your feedback. I will make sure it's passed on to your local depot so they can read it too. Kind regards, Cathryn.
06-Mar-2017 ++ You have ordered 1000 litres of Kerosene The oil came next day on a seven day order so couldn't ask for more
Thank you for your feedback. We try to deliver orders as quickly as possible, but during busy periods they can take a little longer. If you need your fuel quickly, we'd suggest choosing the emergency delivery option when placing your order online or call you local depot. Kind regards, Cathryn.
04-Mar-2017 ++ You have ordered 800 litres of Kerosene Quick and courteous
04-Mar-2017 ++ You have ordered 1000 litres of Kerosene excellent service
03-Mar-2017 ++ You have ordered 500 litres of Kerosene Needed urgent delivery next day. Ordered late morning, delivered before noon next day, only £20 extra for delivery. Previous supplier wanted £58 extra and couldn't guarantee next day delivery. First class service. And this is not the first time either. A credit of £5.53 arrived in my account two days...
Good afternoon Sir, Thanks very much for the super feedback. I'm delighted to read your comments and pleased we were able to help out when you needed your heating oil quickly. I hope you'll use us again in the future. Have a great weekend. James
03-Mar-2017 ++ You have ordered 1000 litres of Kerosene Really good service. We had run out but they delivered faster than normal.
Good afternoon, thank you for your lovely feedback. We always try to get our deliveries out as quickly as possible, but during busy periods they can take a little longer. If you need your fuel quickly it's always best to choose the emergency delivery option when placing your order online or call you local depot. Kind regards, Cathryn.
02-Mar-2017 + You have ordered 1000 litres of Kerosene Arrived a week after order, which was fine as I didn't say it was urgent. Driver was very pleasant.
02-Mar-2017 ++ You have ordered 1500 litres of Kerosene easy to use
01-Mar-2017 - You have ordered 500 litres of Kerosene Excellent
01-Mar-2017 ++ You have ordered 1200 litres of Kerosene Prompt delivery, I like this.
28-Feb-2017 ++ You have ordered 1500 litres of Kerosene Good value for money. The delivery driver was great at following instructions to gain access to the tank whilst we were out. This is the second or third time I've used Rix and if their prices remain competetive I'll be ordering from them again when I next need oil.
27-Feb-2017 ++ You have ordered 1900 litres of Kerosene No Problems, Good Service from placing order to delivery
27-Feb-2017 -- You have ordered 500 litres of Kerosene Late delivery, no warning, still waiting for the promised credit to be paid.
Good afternoon, I'd like to apologise for any inconvenience this error on our part, may have caused. As previously agreed with our depot manager, the price you paid was reduced to reflect the delivery window and a credit has been added to your account, along with a £15 discount off your next order. Your credit can remain on your account, or be refunded to the card you paid with, so I have arranged for the manager to call you to sort this out. Once again I would like to apologise and I do hope you will try us again in the future. Kind Regards, Cathryn.
27-Feb-2017 -- You have ordered 2000 litres of K+ Very disappointed. Was promised delivery on a Friday, called at about 4pm when it hadn't arrived, was assured it was still on its way. Called again on Saturday after no delivery, lady was very apologetic but said no one from logistics worked on Saturday but said I would be called first thing Monday. By 10am...
Good Morning Sir, I'm sorry to read your comments and would like to apologise for any inconvenience caused. I have passed your feedback on to the director at your local depot to ensure your comments are looked in to and addressed to make sure this doesn't happen again in the future. We do hope you will try us again in the future. Kind Regards, James
27-Feb-2017 ++ You have ordered 1200 litres of K+ I basically have no problems with Rix
27-Feb-2017 ++ You have ordered 500 litres of Kerosene Very efficient and helpful
27-Feb-2017 ++ You have ordered 1000 litres of Kerosene Fast Efficient and friendly service. Price competitive too.
25-Feb-2017 ++ You have ordered 800 litres of Kerosene Ordering online very easy. Delivered in good time with notification given. Price good.
Thank you very much for the feedback. I'm pleased you found the online ordering easy. We hope to deliver to you again in the near future. Thanks, James
24-Feb-2017 ++ You have ordered 1000 litres of Kerosene Very good service. Well pleased
23-Feb-2017 ++ You have ordered 1500 litres of Kerosene I ordered from Rix as they had the lowest quote, and I'm really pleased with the service. Twas easy to order online, got email to confirm it all, and when it was delivered the driver was a very friendly professional chap. They've set up an account for me, and confirmed it by letter, so I can easily order...
Good Morning and thank you for your recent order and great review. Delighted to read your comments. We hope you'll use us again in the future. Have a great weekend. James
23-Feb-2017 ++ You have ordered 2000 litres of Kerosene Excellent price (although price on phone was much higher than achieved on the Internet)!!

Good delivery timing and excellent driver
23-Feb-2017 ++ You have ordered 800 litres of Kerosene Delivered in good time and had no difficulty with my being out at the time. Left delivery note so I knew he had been.
22-Feb-2017 ++ You have ordered 1800 litres of Kerosene Immediate good quote. Fuel promptly delivered. Friendly helpful driver.
21-Feb-2017 ++ You have ordered 1000 litres of Kerosene Order was delivered extremely promptly. Arrived before I left for work which was good as avoided having to leave gate to property open.
20-Feb-2017 ++ You have ordered 1000 litres of Kerosene Prompt and professional, driver always helpful. Used Rix on three occasions, always competifully priced, would recommend.
19-Feb-2017 + You have ordered 1000 litres of Kerosene Quite easy to order on line, delivery just within stated delivery date.
19-Feb-2017 ++ You have ordered 1000 litres of Kerosene Very happy with the service provided by Rix petroleum

Heating Oil

97 out of 100 with 217 ratings