Independent Customer Reviews

At Rix, we pride ourselves in delivering exceptional customer service. Read our Independent customer reviews for Heating Oil and Fuel deliveries. All of our reviews are from genuine Rix customers.

Date Rating Product Customer Comment
24-Mar-2017 ++ You have ordered 1000 litres of Kerosene Excellent service, polite driver and delivered before they said they would.
All around a very good service.
Thanks very much for your feedback and recent order. Really appreciate it. Have a great weekend. James
22-Mar-2017 + You have ordered 1000 litres of Kerosene good service but could do with a bit more notice as only was 10 mins away when they rang. at least a date would be helpful even if a time isn't available.
Thank you for the feedback and your recent order. I'll pass your comments on to your local depot to see if we can provide more notice in the future for you. Have a nice weekend. Regards, James 
22-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent service, friendly driver, delivered three days early
22-Mar-2017 + You have ordered 600 litres of Kerosene Great service as always
21-Mar-2017 ++ You have ordered 1000 litres of Kerosene We always get a prompt and quick service and price is also competitive
21-Mar-2017 ++ You have ordered 1100 litres of Kerosene Lowest price and very quick delivery
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Brilliant
18-Mar-2017 ++ You have ordered 1000 litres of Kerosene Should have used the discount voucher!!!
18-Mar-2017 ++ You have ordered 800 litres of Kerosene On line service easy to use. Delivery fast efficient and friendly.
Thank you for your recent order and for taking the time to leave your feedback about our service.  It's much appreciated. Kind Regards, James
17-Mar-2017 ++ You have ordered 700 litres of Kerosene Excellent service. Oil delivery was quicker than original date given.
16-Mar-2017 + You have ordered 1200 litres of Kerosene Easy online ordering. Reasonable price. Prompt delivery. Polite driver.
15-Mar-2017 ++ You have ordered 1500 litres of Kerosene Fast and clean delivery, well within the minimum time.
14-Mar-2017 ++ You have ordered 900 litres of Kerosene Really quick delivery even though I did not order Express. The delivery driver was pleasant and professional
Thank you for taking the time to leave feedback regarding your recent order. I'm pleased we were able to deliver it to you sooner than you were expecting. Thank you for your custom. Kind Regards, James
14-Mar-2017 ++ You have ordered 500 litres of Kerosene Excellent device, delivery turned up on time, and there was even a small "thank you" from Rix which was unexpected and much appreciated
13-Mar-2017 + You have ordered 500 litres of Kerosene Quick and efficient, Thankyou!
13-Mar-2017 ++ You have ordered 500 litres of K+ Great service
11-Mar-2017 ++ You have ordered 500 litres of Kerosene Ordered oil via website , payed for it and was delivered quickly
11-Mar-2017 ++ You have ordered 1000 litres of Kerosene Delivery received quickly without any issues
11-Mar-2017 ++ You have ordered 1500 litres of Kerosene Best price available and quick delivery
10-Mar-2017 ++ You have ordered 500 litres of Kerosene Fabulous as always
10-Mar-2017 ++ You have ordered 1000 litres of Kerosene Good price and excellent service.
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn.
09-Mar-2017 ++ You have ordered 500 litres of Kerosene E-mailed order paid was deliver red hassle free by driver even as we are distance from road friendly no problems exactly what I expect
09-Mar-2017 ++ You have ordered 1500 litres of Kerosene Transaction and delivery all correct
Specifically my tarpaulin and bricks arrangements to prevent any water ingress all neatly put back in place
Tank you
07-Mar-2017 ++ You have ordered 1800 litres of Kerosene Best price by far and delivered 2 days later. All other suppliers quoted 7 - 10 days. Pleased to see that the driver was able to use an old-fashioned map to find our very rural and remote location that fools 99.9% of satellite navigation systems.
Good afternoon, thank you for your feedback. I will make sure it's passed on to your local depot so they can read it too. Kind regards, Cathryn.
06-Mar-2017 ++ You have ordered 1000 litres of Kerosene The oil came next day on a seven day order so couldn't ask for more
Thank you for your feedback. We try to deliver orders as quickly as possible, but during busy periods they can take a little longer. If you need your fuel quickly, we'd suggest choosing the emergency delivery option when placing your order online or call you local depot. Kind regards, Cathryn.
04-Mar-2017 ++ You have ordered 800 litres of Kerosene Quick and courteous
04-Mar-2017 ++ You have ordered 1000 litres of Kerosene excellent service
03-Mar-2017 ++ You have ordered 500 litres of Kerosene Needed urgent delivery next day. Ordered late morning, delivered before noon next day, only £20 extra for delivery. Previous supplier wanted £58 extra and couldn't guarantee next day delivery. First class service. And this is not the first time either. A credit of £5.53 arrived in my account two days...
Good afternoon Sir, Thanks very much for the super feedback. I'm delighted to read your comments and pleased we were able to help out when you needed your heating oil quickly. I hope you'll use us again in the future. Have a great weekend. James
03-Mar-2017 ++ You have ordered 1000 litres of Kerosene Really good service. We had run out but they delivered faster than normal.
Good afternoon, thank you for your lovely feedback. We always try to get our deliveries out as quickly as possible, but during busy periods they can take a little longer. If you need your fuel quickly it's always best to choose the emergency delivery option when placing your order online or call you local depot. Kind regards, Cathryn.
02-Mar-2017 + You have ordered 1000 litres of Kerosene Arrived a week after order, which was fine as I didn't say it was urgent. Driver was very pleasant.
02-Mar-2017 ++ You have ordered 1500 litres of Kerosene easy to use
01-Mar-2017 - You have ordered 500 litres of Kerosene Excellent
01-Mar-2017 ++ You have ordered 1200 litres of Kerosene Prompt delivery, I like this.
28-Feb-2017 ++ You have ordered 1500 litres of Kerosene Good value for money. The delivery driver was great at following instructions to gain access to the tank whilst we were out. This is the second or third time I've used Rix and if their prices remain competetive I'll be ordering from them again when I next need oil.
27-Feb-2017 ++ You have ordered 1900 litres of Kerosene No Problems, Good Service from placing order to delivery
27-Feb-2017 -- You have ordered 500 litres of Kerosene Late delivery, no warning, still waiting for the promised credit to be paid.
Good afternoon, I'd like to apologise for any inconvenience this error on our part, may have caused. As previously agreed with our depot manager, the price you paid was reduced to reflect the delivery window and a credit has been added to your account, along with a £15 discount off your next order. Your credit can remain on your account, or be refunded to the card you paid with, so I have arranged for the manager to call you to sort this out. Once again I would like to apologise and I do hope you will try us again in the future. Kind Regards, Cathryn.
27-Feb-2017 -- You have ordered 2000 litres of K+ Very disappointed. Was promised delivery on a Friday, called at about 4pm when it hadn't arrived, was assured it was still on its way. Called again on Saturday after no delivery, lady was very apologetic but said no one from logistics worked on Saturday but said I would be called first thing Monday. By 10am...
Good Morning Sir, I'm sorry to read your comments and would like to apologise for any inconvenience caused. I have passed your feedback on to the director at your local depot to ensure your comments are looked in to and addressed to make sure this doesn't happen again in the future. We do hope you will try us again in the future. Kind Regards, James
27-Feb-2017 ++ You have ordered 1200 litres of K+ I basically have no problems with Rix
27-Feb-2017 ++ You have ordered 500 litres of Kerosene Very efficient and helpful
27-Feb-2017 ++ You have ordered 1000 litres of Kerosene Fast Efficient and friendly service. Price competitive too.
25-Feb-2017 ++ You have ordered 800 litres of Kerosene Ordering online very easy. Delivered in good time with notification given. Price good.
Thank you very much for the feedback. I'm pleased you found the online ordering easy. We hope to deliver to you again in the near future. Thanks, James
24-Feb-2017 ++ You have ordered 1000 litres of Kerosene Very good service. Well pleased
23-Feb-2017 ++ You have ordered 1500 litres of Kerosene I ordered from Rix as they had the lowest quote, and I'm really pleased with the service. Twas easy to order online, got email to confirm it all, and when it was delivered the driver was a very friendly professional chap. They've set up an account for me, and confirmed it by letter, so I can easily order...
Good Morning and thank you for your recent order and great review. Delighted to read your comments. We hope you'll use us again in the future. Have a great weekend. James
23-Feb-2017 ++ You have ordered 2000 litres of Kerosene Excellent price (although price on phone was much higher than achieved on the Internet)!!

Good delivery timing and excellent driver
23-Feb-2017 ++ You have ordered 800 litres of Kerosene Delivered in good time and had no difficulty with my being out at the time. Left delivery note so I knew he had been.
22-Feb-2017 ++ You have ordered 1800 litres of Kerosene Immediate good quote. Fuel promptly delivered. Friendly helpful driver.
21-Feb-2017 ++ You have ordered 1000 litres of Kerosene Order was delivered extremely promptly. Arrived before I left for work which was good as avoided having to leave gate to property open.
20-Feb-2017 ++ You have ordered 1000 litres of Kerosene Prompt and professional, driver always helpful. Used Rix on three occasions, always competifully priced, would recommend.
19-Feb-2017 + You have ordered 1000 litres of Kerosene Quite easy to order on line, delivery just within stated delivery date.
19-Feb-2017 ++ You have ordered 1000 litres of Kerosene Very happy with the service provided by Rix petroleum
16-Feb-2017 + You have ordered 1300 litres of Kerosene Always a good quick response
16-Feb-2017 ++ You have ordered 500 litres of Kerosene Delivery came a week before the deadline stated. With very cold weather forecast for the area it was welcome to have a comfortably full oil tank
15-Feb-2017 ++ You have ordered 1000 litres of Kerosene I've used Rix for the last few years. Great company. The Ladies in the office are very helpful. Also the drivers
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Spot on as usual.
Delighted to hear it, that's what we aim for. Thank you for your custom. Regards, James
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Great service from start to finish. Friendly and efficient delivery service.
Thank you for taking the time to leave your feedback, we really appreciate it. Kind regards, Cathryn
14-Feb-2017 ++ You have ordered 900 litres of Kerosene Easy to get a quote and order. Delivery very fast.
14-Feb-2017 ++ You have ordered 500 litres of Kerosene Not only easy to order and pay, but delivery arrived early which was great. Thanks.
Good Morning. Thank you for your feedback. We're pleased to read you found ordering from us online was easy and your delivery was made early. Thank you for your custom. We hope to deliver to you again in the future. Thanks, James
12-Feb-2017 ++ You have ordered 1500 litres of Kerosene Very efficient service.
12-Feb-2017 ++ You have ordered 1000 litres of Kerosene Efficient service.
10-Feb-2017 + You have ordered 700 litres of Kerosene I think Rix is very good indeed at keeping there customers happy, ive never had any problems at all and when I had a small leak in my boiler after a service hence the 4 stars, Rix where right on the ball, Thank you. and my delivery's of fuel have been speedy. allthough if I went through Boiler Juice it...
10-Feb-2017 ++ You have ordered 1000 litres of Kerosene Great service delivered with no fuss.
06-Feb-2017 ++ You have ordered 2000 litres of Kerosene Good price, prompt delivery and no problem locating tank. Deliveryman helpful, no trouble at all. Accounting and delivery emails clear and accurate. If the price is right you will have our next order.
Thank you for your great feedback, we will make sure it's passed on to your local depot as they will love to read it too. Many thanks, Cathryn
06-Feb-2017 ++ You have ordered 800 litres of Kerosene As always, a first rate service, friendly staff. Very happy
Thank you very much for your feedback relating to your recent order. We really appreciate your custom and comments. Regards, James
06-Feb-2017 - You have ordered 800 litres of Kerosene Supposed to phone for access day before delivery. It didn't happen. Will go back to ordering by phone.
Good Afternoon. Thank you for your recent order and for leaving your feedback. I'm sorry to hear you didn't receive the call the day before as you requested. I'll pass your comments on to your local depot so they're aware. Kind Regards, James
05-Feb-2017 ++ You have ordered 600 litres of Kerosene Fast and friendly
03-Feb-2017 + You have ordered 500 litres of Kerosene We were told by a certain date, but it was the actual date they delivered.
01-Feb-2017 + You have ordered 500 litres of Kerosene A first class service by a very observant operator who noticed the the previous supplier had filled the fuel into the wrong compartment of the double skinned tank, well done that man.
31-Jan-2017 + You have ordered 1000 litres of K+ Pleasantly surprised to find how quickly Rix could deliver.
31-Jan-2017 ++ You have ordered 500 litres of Kerosene Brilliant first time ordering. It was quick and easy. Cheaper than where we usually get our oil from. We will be back!
31-Jan-2017 ++ You have ordered 1500 litres of Kerosene Ordered on line and had the regular delivery option. Delivery a week later whilst I was at work - no problems and I hassle
30-Jan-2017 ++ You have ordered 800 litres of Kerosene Their website is user friendly, which not only provided an instant quote, but also an effortless ordering experience.
30-Jan-2017 + You have ordered 500 litres of Kerosene Polite, reliable service, but would have liked to have known when to expect delivery
30-Jan-2017 ++ You have ordered 2000 litres of Kerosene I placed my order - a couple of weeks later you delivered my oil. Should be easy and it was.
30-Jan-2017 ++ You have ordered 600 litres of Kerosene As usual, reasonably priced, prompt and reliable - thank you.
29-Jan-2017 ++ You have ordered 1000 litres of Kerosene Good service thank you.
28-Jan-2017 ++ You have ordered 1500 litres of Kerosene Website user friendly. Very helpful telephone operator. Efficient driver.
28-Jan-2017 ++ You have ordered 500 litres of Kerosene Always great service has always been delivered quicker than anticipated. Driver(s) always friendly and know where our tank is - excellent
Thank you for your continued custom and valued feedback. I'll make sure the feedback is passed on to your local depot. Thanks again. James
28-Jan-2017 ++ You have ordered 1000 litres of Kerosene They Follow my simple delivery instructions again which most oil companies can't seem to do :) and Owen the driver is lovely
Thank you for your great feedback and recent order. I'll make sure your comments are passed on the depot and Owen!! Thank you for choosing Rix. Kind Regards, James
26-Jan-2017 ++ You have ordered 2000 litres of Kerosene Easy service to use. Great delivery guy, just did everything and even shut the gate behind him. Well recommended
Thank you very much for your feedback and recent order and I'm pleased to read he shut your gate :-). We hope to deliver to you again in the near future. Regards, James
25-Jan-2017 ++ You have ordered 800 litres of Kerosene Never had a problem from ordering to delivery, very reliable. Thanks.
Thank you for your custom and for your feedback, we really value your comments. Thanks again. James
24-Jan-2017 ++ You have ordered 800 litres of Kerosene Excellent service, quick easy order and quick delivery.
22-Jan-2017 ++ You have ordered 800 litres of Kerosene Excellent Service
22-Jan-2017 ++ You have ordered 1000 litres of Kerosene Responded to a promotional offer. Glad I did,as it meant a significant saving. The office phoned to tell me when they were delivering (as I had asked them to) and delivery took place on the appointed day. The driver was cheerful and efficient. What more could anyone reasonably hope for?
21-Jan-2017 ++ You have ordered 500 litres of Kerosene Easy transaction, great service
21-Jan-2017 ++ You have ordered 600 litres of Kerosene excellent service
21-Jan-2017 ++ You have ordered 1000 litres of K+ Excellent, prompt service
20-Jan-2017 ++ You have ordered 500 litres of Kerosene Very helpful and efficient. Super fast delivery even when the express service was not chosen. Competitive prices - actually the cheapest I have found. I have been converted and will never go back to the company I used to buy from. A******. Thank you Rix !!
20-Jan-2017 + You have ordered 1500 litres of Kerosene No trouble service
20-Jan-2017 ++ You have ordered 500 litres of Kerosene An excellent company to deal with , a great service.
Thanks very much for your recent order of Heating Oil. We're pleased to read your feedback and hope to deliver to you again in the future. Have an enjoyable weekend. Thanks, James
19-Jan-2017 ++ You have ordered 1000 litres of Kerosene Prompt delivery, made without us having to be there.
16-Jan-2017 ++ You have ordered 1000 litres of Kerosene Great prompt service
15-Jan-2017 + You have ordered 1500 litres of Kerosene Very prompt delivery however I wasn't warned in advance and it was only luck that anyone was in. Other companies had previously given me at least the day they would deliver.
Initially the driver left without leaving a receipt showing the amount delivered. That was pushed through my letter box the...
12-Jan-2017 ++ You have ordered 1000 litres of Kerosene Great service, great driver
11-Jan-2017 ++ You have ordered 500 litres of Kerosene Clear communication and prompt service
Thank you for your recent order and for your feedback. We hope to deliver to you again in the future. Have a great weekend. James
07-Jan-2017 ++ You have ordered 1000 litres of Kerosene Straight forward, reliable, simple, good prices.
Thanks very much for the feedback and your custom. I'm pleased you were happy with your experience with us. Have a great weekend. Thanks James.
04-Jan-2017 ++ You have ordered 500 litres of Kerosene always good prompt service
04-Jan-2017 ++ You have ordered 1000 litres of Rix Aga Cooker Fuel Quick delivery, even over a holiday period. While ordering on line, with my bad broadband speed, the site said it had timed out, so started again. Rix staff then rang to say that original order had gone through so should they cancel the second order! Very helpful!
03-Jan-2017 ++ You have ordered 500 litres of Kerosene The company that I ordered my oil from before rix shot up there oil prices in the lead up to Christmas.We all know that every penny counts were christmas is concerned.So well done Rix you will have my custom in the future.
Thank you very much for your recent order and for taking the time to leave us your feedback. It's great to read your comments. I will make sure your local depot gets to read them. All the best for 2017. Regards, James
01-Jan-2017 ++ You have ordered 800 litres of Kerosene no complaints
31-Dec-2016 ++ You have ordered 1500 litres of Kerosene Super quick delivery. Good price

Heating Oil

95 out of 100 with 315 ratings