It is essential that any loss or theft of your fuelcard is reported to us immediately. You can notify us via phone, email or fax. You will also be required to report the incident to the police who will provide you with a loss/crime reference number. Once we have received your instruction we will place the card on stop and notify you of this action.
If you sign up with our online account management service you can access your account by going onto our website www.fuelmate.co.uk and clicking on 'My Account’.
Online Account Management allows you to manage your fuelcard account anytime, anywhere by using the internet. It’s a totally free service from Fuelmate which allows you to order more cards, de-activate cards you already have and monitor your fuelcard activity 24/7. You can also request copies of invoices and download fleet management reports. These reports can be exported to Excel and incorporated into your own reporting system.
We aim to get back to you within 21 working days with your fuelcard. This can vary however, depending on the ease of the application process, if fuelcards are to be personalised and delivery times.
Our standard terms for payment are by Direct Debit 21 days from each invoice. Invoices are generated each Tuesday. Credit terms provided are subject to status.
Fuelcards are not available for personal use. Fuelcards can only be issued to businesses.
You can order additional fuelcards through our online account management system or by calling 0800 1583 582 and speaking to a member of our team.
A multi branded fuelcard gives you access to more than one 'brand' name of station. Examples of this are the Keyfuels and UK Fuels fuelcards.
Improving cash flow. Allowing you to monitor what fuel is being bought, where it is bought from and when it was purchased. Eliminating the need to carry cash. Allowing you to set purchase options and limits for fuel card usage. Reduced administration time.
We have numerous customers that operate multi centre/depot businesses and we are more than happy to tailor your fuelcard service to suit your business. Please call our sales team on 0800 158 3582 to discuss the options available.
Mileage is provided to the cashier at point of sale and will be printed on your weekly invoice alongside each transaction. This is a hugely useful tool for fleet management and control. Should you choose to use this facility then it is recommended that all drivers are made aware to ensure accurate data is input into the system at all times.
We have a dedicated sales team that will be happy to talk you through the options available and provide you with recommendations. Telephone – 0800 158 3582
Fuelcards provide benefit for accounts spending a minimum of £350 a month on fuel. To qualify for a Texaco FastFuel card a minimum monthly spend must be £1000.
There are great benefits of using a fuelcard versus other forms of payment, such as a credit card or cash. Fuelcards give you an itemised report showing all your transactions, enabling you to claim back VAT on fuel purchases. Fuelcards also limit usage at certain sites, allowing you to control your refueling to pre-selected network of sites.
Fuelmate offers a range of fuelcards including BP PLUS, BP PLUS Bunker, Shell's Fuelcard - the euroShell CRT fuelcard, Texaco's fuelcard - the FastFuel card, Total's fuelcard - the TOTALCard, UK Fuels and Keyfuels.